Frequently Asked Questions
Everything you need to know about shopping at RW&CO. Canada.
What are your standard shipping rates and delivery times?
We offer standard shipping across Canada for a flat rate of $7.95, or free on orders over $120. Delivery typically takes 3-7 business days depending on your location.
What is your return policy for online orders?
You can return unworn, unwashed items with original tags within 30 days of purchase. Returns can be made for free at any RW&CO. store or via mail for a small processing fee.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with measurements for chest, waist, and hips. We offer a wide range of fits, including Slim, Athletic, and Tailored to ensure a perfect silhouette.
Do you offer price adjustments if an item goes on sale?
Yes, we offer a one-time price adjustment if an item is marked down within 14 days of your original purchase date, provided you have the original receipt.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and RW&CO. gift cards. We also offer installments through Klarna.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.